Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.
Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.
Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.
Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.
When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.
healthability is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.
The opportunity:
We are looking for an Operations Lead – Podiatry, Dietetics and Speech Pathology to provide day-to-day operational leadership and escalation support to the Podiatry, Dietetics & Speech teams while the relevant Team Leads are partially seconded to the CRM implementation project. This role will be in a fixed term full time capacity with part time job share arrangements considered.
Responsibilities include but are not limited to;
- Act as the first point of contact for daily operational escalations from relevant staff.
- Manage and respond to client-related queries, complaints, and feedback in line with organisational policies and escalation pathways.
- Provide timely resolution of operational issues impacting service delivery, scheduling, or client experience.
- Monitor and manage sick leave and short-notice absences, including coordination of service cover and communication with relevant stakeholders.
Our ideal candidate:
- Minimum of 5-7 years’ experience working in the primary health care or relevant sector
- Demonstrated experience in operational co-ordination within a community health setting.
- Strong problem-solving skills with ability to manage competing priorities in a fast-paced environment.
- Excellent communication skills, including managing sensitive client and staff issues.
Please apply here by submitting a cover letter addressing the key selection criteria with your CV. Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly.
Any enquiries can be made to Raheela Datoo, Senior Program Manager – Complex and Integrated Care at Raheela.Datoo@healthability.org.au
See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.
This position closes on 9th February 2026. Applications will be assessed as they are submitted so please don't delay. The ad may close sooner if a suitable applicant is found.
