Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.
Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.
Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.
Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.
When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.
Job Description
The Opportunity:
We’re looking for a Quality Business Partner to join our Quality & Risk team as a central player in driving innovation and continuous improvement across healthAbility
In this pivotal role, you’ll:
Partner with leaders to embed best practice in quality, clinical safety, and risk management.
Coordinate audits, review clinical incidents , and strengthen care governance and Quality assurance and compliance frameworks.
Act as healthAbility Client Safety Officer which may include the child safety, suicide response and diversity.
Support accreditation readiness, governance reporting, and continuous improvement projects.
Be a trusted advisor, empowering staff to deliver safe, high-quality services.
This is more than just quality compliance – it’s about shaping a culture of safety, learning, and accountability that ensures better outcomes for our clients, carers, and communities.
Desired Skills and Experience
Our ideal candidate:
You’re a detail-oriented problem solver who thrives on building strong relationships and turning complex standards, regulations into practical solutions. You’ll bring:
Tertiary qualifications in health, human services, or related fields.
Experience with quality, risk, and/or clinical incident management in health or community services.
Knowledge of accreditation frameworks (e.g. NSQHS, Aged Care, Health and Human Services and/or NDIS).
Strong communication, coaching, and analytical skills.
A passion for continuous improvement and safe, person-centred care.
A passion to ensuring a health or community service aims to always provide safe high-quality care for every client every time.
Capacity to take initiative and engage in the planning, implementation and evaluation of services and programs.
Demonstrated ability to be flexible, responsive to change with an interest in ongoing learning.
Experience in community health or not-for-profit sectors will be highly regarded.
If you want to work with great people - we'd love to hear from you.
To view the position description, please go to - Any enquiries can be made to Amelia Watkins, Senior Quality & Risk Manager, amelia.watkins@healthability.org.au
If you are looking for permanent role with purpose and impact on care excellence.
Please apply here by submitting a cover letter addressing the key selection criteria with your CV. Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly. No agencies please.
Applications for this role will be reviewed as soon as they are received so be quick to apply.
